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Cue Warranty
  1. McDermott cue warranty
  2. Joss Cues Warranty
  3. Viking cue warranty.

  1. McDermott cue warranty

    Please contact Mcdermott Cue directly

    McDermott Handcrafted Cues
    W146 N9560 Held Drive
    Menomonee Falls, WI 53051

    Toll Free: (800) 666-2283
    Local: (262) 251-4090
    Fax: (262) 251-9290

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  2. Joss Cues Warranty

    Any new or used cue purchased from any individual or company, (either in person or on the internet), who is not sanctioned as an authorized dealer of Joss Cues® LTD., will not have access to direct Joss warranty.

    These cues will have to be sent directly back to the point of purchase.

    Warranty for Joss Cues®

    Joss Cues® are created from the finest materials available. The work is done by some of the finest craftsman in the billiard industry. We are very proud of our cues and inspect each cue during the work process and a final inspection is performed before each cue is packaged for shipment.

    Joss Cues® warrants to the original purchaser that its cues are free from defects in material and workmanship; we shall repair or replace the cue at our discretion.

    All parts of the Joss Cue® are covered by the warranty, but excludes warpage and normal wear on replaceable parts such as the tip, ferrule, finish, wrap and bumper.

    In the unlikely event you discover a flaw in your cue or should it become damaged, do not attempt to repair your cue. Contact your dealer or contact Joss Cues® direct for instructions. Joss Cues® covered by warranty will be repaired or replaced without charge.

    This warranty is void if your Joss cue has after-market products or has been subjected to mishandling, misuse, abuse, repair or altered by an entity other than Joss Cues® ltd.

    The warranty applies to Joss Cues® belonging to the ORIGINAL owner, and is nontransferable.

    Joss Cues® will resolve all warranty claims at its discretion.

    Joss Cues® are NOT warranted against breakage or warpage.

    We have no control over how the cue is used or the environment in which the cue is stored, we assume NO responsibility for warpage, breakage or any type of water damage.

    All Joss Cues® leave the shop straight and in new condition. When you receive or buy your cue inspect it thoroughly. If you chalk and use your Joss Cue this is a sign of acceptance of the cue in the condition in which it was received.

    You are responsible for all incoming and outgoing shipping cost.

    Make sure that you include:

    • Your first and last name
    • Your shipping address
    • Daytime telephone number
    • Instructions for your repair
    • Copy of your original receipt of sale if warranty repair.
    • We cannot guarantee that any repair issues will be covered under warranty; we will gladly inspect your cue and make a determination.

    Joss Cues®

    8749 Mylander Lane
    Towson MD 21286

    410-821-8321 (fax)

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  3. Viking cue warranty.

    Viking Lifetime Warranty

    Viking cues are meticulously handcrafted in the U.S.A. from the finest materials and subject to the strictest quality control standards to bring you the best cue in the industry.

    Viking Cue Mfg., Inc. warrants against warpage and all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper. Viking cues covered by this warranty will be repaired or replaced without charge.

    In the unlikely event your Viking cue has a defect, you may contact the nearest authorized Viking dealer or Viking Cue Mfg., Inc. directly at (800) 397-0122 for instructions. We also have Warranty Handling Instructions here on our website.

    This warranty applies to Viking cues purchased from an authorized Viking retailer or distributor and must be accompanied by a copy of the original sales receipt from the authorized Viking dealer. The warranty is non-transferable and all claims are resolved at the discretion of Viking Cue Mfg., Inc.. Viking does not warrant its cues against any damage caused by third parties.

    This warranty is void if your Viking cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Viking Cue Mfg., Inc.

    Side Pressure

    Viking cues are built to withstand enormous pressure applied as a result of straight-line impact through the cue. Wood cues, regardless of the joint style, are not built to withstand side pressure that can be applied or occur in a number of ways including leaning the cue against a wall and the cue hitting the floor as a result of having been dropped. Side pressure, no matter how insignificant, can cause an interior fracture that may or may not initially compromise the finish of the cue. Over time an interior fracture will ultimately reach the surface of the cue and show a visible crack or break. Normal use of the cue can compound a fracture. Damage as a result of side pressure, whether intentional or not, is never covered under warranty.


    Chalking a brand new Viking cue constitutes acceptance of that cue in the condition in which it was received.

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