When it comes to a quality product and superior customer service, McDermott sets the standard with the McDermott New Cue Lifetime Warranty, the premier warranty in the industry. The McDermott Lifetime Warranty provides unparalleled coverage, and demonstrates not only our confidence in McDermott cues, but also our ongoing commitment to every McDermott customer.

You can be certain, as we are, that you will enjoy owning a McDermott as much as we enjoy hand crafting them.

Lifetime Warranty against warpage and defects The only warranty in the business to cover warpage McDermott Handcrafted Cues warrants its pool cues purchased from an authorized McDermott Cue retailer or distributor to be free of defects in material and workmanship, including warpage, for the lifetime of the product. McDermott will, without charge to the consumer, repair or replace your cue, provided that the claim is accompanied by a copy of the original sales receipt from an authorized McDermott dealer. McDermott does not warrant its product against damage caused by third parties. This warranty does not cover replaceable items such as tip, finish, and wrap. McDermott will fix such items, however, for a fee. In addition, McDermott , at its sole discretion, may void this warranty if there is evidence of abuse or mishandling. To obtain warranty service on a McDermott product, return the product to an authorized McDermott dealer or directly to McDermott .



Twice a year. Every year, for life. Really. Maintenance is one of many hidden costs to consider when you’re looking at a cue’s price. For most cues, that is. Fortunately, McDermott offers the MOST comprehensive maintenance program ever. Not that our cues require maintenance often. Just about anything your McDermott cue might need replaced, checked or cleaned- tips, shafts, wraps, bumpers, ferrules- is fully covered under our exclusive Lifetime Maintenance program… for life. This will save you money. McDermott’s total commitment to your satisfaction doesn’t end when you take your new McDermott home. It only begins there.

The 10 Point Inspection Process

McDermott craftsmen check for details even the most careful player may not notice. Joints are checked, cosmetics evaluated, weights adjusted, and every minor detail inspected.



1. Check structural integrity
2. Resand shaft
3. Clean Shaft
4. Refinish Shaft
5. Replace Tip
6. Clean ferrule
7. Adjust weight
8. Clean butt
9. Redress Wrap
10. Overall cosmetic Evaluation



Total Cost Savings Over 10 Years

Actual Cost	Retail Value
Re-tip	$0	$150
Clean shaft	$0	$150
Adjust weight	$0	$150
Inspection	$0	$150
Clean ferrule	$0	$150
Clean butt	$0	$150
Re-tip	$0	$150
Total Cost $0	Total Value $1050

McDermott offers you a lifetime of FREE maintenance when you follow these simple instructions: Send in your McDermott cue , freight prepaid to:

McDermott Handcrafted Cues
W146 N9560
Menomonee Falls, WI 53051

Send $14.95 for outgoing shipping and handling.

Include your name, address, phone number and email address.
Enjoy your “new” cue 5 to 7 days later.