Viking Lifetime Warranty
Viking cues are meticulously handcrafted in the U.S.A. from the finest materials and subject to the strictest quality control standards to bring you the best cue in the industry.
Viking Cue Mfg., Inc. warrants against warpage and all components of the cue for the life of the product, but excludes replaceable parts such as the tip, ferrule, finish, wrap, and bumper. Viking cues covered by this warranty will be repaired or replaced without charge.
In the unlikely event your Viking cue has a defect, you may contact the nearest authorized Viking dealer or Viking Cue Mfg., Inc. directly at (800) 397-0122 for instructions. We also have Warranty Handling Instructions here on our website.
This warranty applies to Viking cues purchased from an authorized Viking retailer or distributor and must be accompanied by a copy of the original sales receipt from the authorized Viking dealer. The warranty is non-transferable and all claims are resolved at the discretion of Viking Cue Mfg., Inc.. Viking does not warrant its cues against any damage caused by third parties.
This warranty is void if your Viking cue has after-market products or if it has been subject to mishandling, abuse, or worked on by an entity other than Viking Cue Mfg., Inc.
Viking cues are built to withstand enormous pressure applied as a result of straight-line impact through the cue. Wood cues, regardless of the joint style, are not built to withstand side pressure that can be applied or occur in a number of ways including leaning the cue against a wall and the cue hitting the floor as a result of having been dropped. Side pressure, no matter how insignificant, can cause an interior fracture that may or may not initially compromise the finish of the cue. Over time an interior fracture will ultimately reach the surface of the cue and show a visible crack or break. Normal use of the cue can compound a fracture. Damage as a result of side pressure, whether intentional or not, is never covered under warranty.
Chalking a brand new Viking cue constitutes acceptance of that cue in the condition in which it was received.